Quick answers to your account management and crypto trading questions
You can update your account information by logging into your Bitbuy account and navigating to the 'Profile' section. Here you can update your email, phone number, and personal details. Remember to save changes before exiting.
Identity verification is required to comply with regulations. Go to the 'Verification' tab in your account dashboard and upload a valid government-issued ID along with a selfie. Once submitted, verification usually takes 1-2 business days.
If you forget your password, click the 'Forgot Password?' link on the login page. Enter your registered email address, and you will receive a secure link to reset your password. Always choose a strong, unique password.
Enable Two-Factor Authentication (2FA) from the 'Security' section of your account. Use a strong password and never share your login credentials. Always verify emails and website URLs to avoid phishing attempts.
Deposits and withdrawals can be managed from the 'Wallet' section. Choose your preferred cryptocurrency or fiat currency, and follow the on-screen instructions. Transactions may take a few minutes to several hours depending on network conditions.
If a transaction is pending for longer than expected, check the transaction ID on the blockchain explorer. If failed, contact Bitbuy Support with your account and transaction details for assistance.
You can reach Bitbuy Support through the 'Help' section in your account, via email at support@bitbuy.ca, or through live chat on the website. Support is available 24/7 to assist with account or trading inquiries.